Maintenance and Support Agreements

Our IT Maintenance and Support Agreement provides you with a “fixed price” package of services, covering your company needs, and includes our Remote and Onsite Support Services.

Your IT Maintenance and Support Agreement will be customized according to the number of PCs, workstations and servers you have in your business and for your specific IT needs.

The IT Maintenance and Support Agreement is important whatever the size of your business, Small companies often cannot justify employing an in house IT so we are here to solve and advice on the best way our prospective customer when they experience an IT problem or just require advice.

Why an IT Support Contract is needed?

That’s where the benefits of an IT Maintenance and Support Agreement start. Let us worry for your IT infrastructure instead of you, as well as providing Remote and Onsite IT Support.

Someone that knows your IT infrastructure will solve a problem more efficiently.

What’s included?

Having a Contract service means that you have peace of mind that your computer and network systems are being looked after and managed, leaving you carefree to focus on running your business.

Our aim is to keep your IT systems operating, maximize your network up time, and to support your business’s productivity.

In case your computers, network or other IT systems do encounter problems, we’ll be there to resolve those problems remotely or onsite through one of our skilled engineers.

Services include:

• IT Helpdesk Support: email and telephone-based IT Support
• Troubleshooting: diagnosing and fixing problems with PCs , servers and network hardware
• Proactive and preventative management: online system monitoring of your critical systems to maximise up time
• Backup and restore service: your business documents and files backed up securely
• Updates and upgrades: maintaining PC and server operating systems, application software and hardware upgrades e.g. memory
• Network security: PC and gateway antivirus, firewall configuration and maintenance
• Email systems: email application and server set up and management
• Networks: Configuring network infrastructure such as routers and network switches
• Internet access: management of your broadband connectivity and Internet access services
• Wireless: network set up and troubleshooting

Customers on an It Maintenance and Support Agreement do carry priority in comparison with other companies. Thus means we are by your side within hours to solve problems.

The IT Maintenance and Support Agreements can be arranged depending on your needs on a yearly agreement.

Choosing yearly support contract, you can be sure that your IT Systems will be managed and supported professionally for the long term and offering you entire peace of mind and free to build your business and serving your clients.

Prices

IT Maintenance and Support Agreements are fully customized around your business needs, based on the number of workstations in your business, and on the systems you want to support.